Privacy Policy

1. Information We Collect

Information You Provide Directly

When you interact with our website and services, you may voluntarily provide us with personal information, including:

• Contact Information: Name, email address, phone number, company name, and job title when you fill out forms, request a Snapshot, or contact us.
• Business Information: Industry, service area, business hours, services offered, and other details about your business shared during onboarding, assessments, or consultations.
• Account Information: Login credentials and profile details if you create an account on our platform.
• Communication Data: Messages, spoken updates, feedback, and content you share through our update assistant, contact forms, or email correspondence.
• Documents: Files, images, and website content you upload or provide for use on your site.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device and Browser Information: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
• Location Data: Approximate geographic location based on IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To build and maintain your website, publish the updates you approve, and provide related services.
• Communication: To respond to inquiries, schedule consultations, send service updates, and provide customer support.
• Personalization: To tailor our website experience, update suggestions, and service recommendations to your needs.
• Analytics: To understand how visitors use our website, improve our services, and optimize user experience.
• Marketing: To send relevant information about our services, with your consent where required. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. These include:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with the following categories of third parties, solely to provide and improve our services:

• Service Providers: Trusted vendors who assist with hosting, analytics, email delivery, CRM and automation platforms, payment processing, and communication services (e.g., Twilio for SMS).
• AI Technology Partners: AI service providers that power our update assistant and automation tools. Conversations with our AI systems may be processed by third-party AI models.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. AI-Powered Interactions

Our website and services feature AI-powered tools, including the IntuaSite update assistant, the AI Visibility Snapshot, the readability check, and other interactive demonstrations. When you use these tools:

• Your inputs (spoken updates, text, uploaded documents, and queries) are processed by AI models to generate responses and outputs.
• Conversation and update history may be stored to improve your experience and for quality assurance purposes.
• Web addresses submitted to the readability check are used to fetch and analyse publicly available pages, and the results are cached briefly to avoid repeat requests.
• Documents uploaded to demo tools are processed temporarily and are not permanently stored unless you explicitly request it as part of a service engagement.
• We recommend not sharing sensitive personal information (Social Security numbers, financial account details, passwords) through AI chat interfaces.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure authentication mechanisms for user accounts.
• Regular security assessments and updates to our infrastructure.
• Access controls limiting employee access to personal data on a need-to-know basis.

While we take reasonable precautions to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and consultation records are retained for up to 3 years after your last interaction. Analytics data is retained in anonymized form. You may request deletion of your personal data at any time by contacting us.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us.
• Do Not Track: We honor Do Not Track browser signals where technically feasible.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. SMS Messaging Privacy

If you choose to receive text messages from IntuaSite LLC, we may collect your mobile phone number, the date and time of consent, the method of consent, and message interaction data necessary to provide the requested messaging service. We use this information only to send the informational text messages you requested, provide customer support, maintain compliance records, and operate the messaging service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with vendors and service providers strictly necessary to deliver the messaging service, such as platform providers, carriers, and communications vendors.

Message frequency varies and may be one-time or only as needed to fulfill your request. Message and data rates may apply. You may opt out at any time by replying STOP and request help by replying HELP.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Also see our Terms of Service and SMS Messaging Terms.